New A.I. Transcription Software

From June 2025 we are going to use a new transcription software to assist us in record keeping.

This is called Heidi AI and is already widely used in many GP Practices.

Heidi does not store any audio recording but does intelligently transcribe the consultation between GP and patient into note form.

The notes are then copied into the patient record and then deleted.

The benefit of this is to allow the clinician to entirely focus on the patient during the consultation instead of trying to type at the same time and it improves accuracy of the written record. It will save time that would be spent on administrative tasks for patient care.

Data Protection:

Heidi employs robust and strict access controls meaning only clinicians have access to sensitive information. It is GDPR and NHS compliant and the information management systems are ISO27001 accredited for data security. All data is hosted in the UK.

Patients will always be able to opt out if they would rather that this is not used in their consultation. Your clinician will check with you whether you would prefer it was not used