Queries, Concerns, Suggestions and Complaints

Queries, Concerns, Suggestions and Complaints

If you have any queries, concerns, suggestions or complaints, please let us know as soon as possible either verbally or in writing. We ask that you speak to the Receptionist in the first instance.  Any grievances will be treated in confidence and acknowledged within 24 hours and we aim to resolve any issues within 28 days.  If you are still unhappy or feel you cannot discuss the matter with us directly you can raise your concerns via:

Sheffield Advocacy Hub
Michael Carlisle Centre
75 Osborne Road
Sheffield
S11 9BF

Freephone: 0800 035 0396

For more information, please visit the Sheffield Advocacy Hub website https://sheffieldadvocacyhub.org.uk

NHS England
NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33

england.contactus@nhs.net  With ‘For the attention of the complaints manager’ in the subject line

For more information, please visit the NHS England website ‘Contact Us’ section at www.england.nhs.uk/contact-us/complaint/complaining-to-nhse

Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033

www.ombudsman.org.uk

Their contact page here also gives information for people with special communication requirements, including sign language.

The Ombudsman also has some helpful advice about what information you should give to complainants here.