UPDATED 22nd JUNE 2020

Coronavirus Outbreak (COVID-19)

Up to date information regarding the Coronavirus is available on the NHS website www.nhs.uk with further advice available on the www.gov.uk website.

Greystones Medical Centre has a responsibility to our patients and staff to help slow the spread of the Coronavirus in our community and so have made some temporary changes to some of our services.

There are some simple, practical measures we can put in place, many of which involve reducing footfall at the surgery, and therefore limit contact between people.

Changes to the appointment systems (from Monday 22^nd June)

Booking an appointment
If you need a GP appointment you should telephone the surgery and book a telephone call back appointment (at present we are not routinely offering face to face GP appointments). Please ensure we have your current contact details. The clinician will telephone you at the time you have booked and so you will need to keep your phone nearby and be ready to answer the call preferably in a quiet environment.

If you need a nurse appointment you should telephone the surgery. The nurse will then contact you (not necessarily on the same day) to arrange a date and time for you to come down to the surgery so you will need to keep your phone nearby and be ready to answer the call preferably in a quiet environment.

Please be prepared for the Receptionist to ask you for the reason you need an appointment as this will enable the nurse to triage her calls and we have the facility for you to send in a photo of your problem which can be viewed by the GP prior to your call back.

Online appointment booking
We have resumed on line appointment booking which means patients will be able to book telephone call back appointments through their online access login. The first appointments will be available from Monday 29th June. THESE ARE FOR TELEPHONE CALL BACKS AND NOT FACE TO FACE APPOINTMENTS. The clinician will telephone you at the time you have booked and so you will need to keep your phone nearby and be ready to answer the call preferably in a quiet environment.

When you book your telephone appointment online, please can you enter the reason for the call back in the space provided. Our Receptionist may call you prior to your appointment as we have the facility for you to send in a photo of your problem which will be viewed by the clinician.

If you do not have a log in for online access or you have forgotten your username or password, please telephone the surgery on 0114 2666528.

We are actively trying to reduce the number of patients coming down to the surgery. It is best that you telephone us in the first instance but we please ask that you are patient with us as inevitably our telephones are busier than at normal times so you may have a little longer wait for us to answer your call.

Ways you can help us:

Face to Face appointments
In order to protect both our staff and patients, please do not attend the surgery unless you have an appointment.
If you have an appointment please:

be clear which entrance you have been asked to use
attend alone where possible
arrive at your appointment time, there is no waiting room
it is advisable to wear a face mask or face covering

Prescription Ordering and collecting
Please use the online ordering service wherever possible. You can nominate a pharmacy so we can send your prescription to them electronically which eliminates the need for you to collect from the surgery. We have relaxed the option of patients being able to order their medications over the telephone and so there should be no need to physically come to the surgery to hand in your prescription request or collect your prescription.

Letters and non NHS requests
We are continuing to process this type of work but other workloads are taking priority during this time so we our usual timescales for completion are inevitably being extended. If your enquiry is with regards to holiday cancellations and insurance forms, information is available on the gov.uk website, and you should not require a letter from your GP.

Sick Notes & Letters regarding Coronavirus
We will not be issuing letters for patients with coronavirus, or self isolating. The government have released an online portal for patients requiring confirmation for their employer. If you require a sick note (GP Fit Note/ Med Cert 3) from a GP for an existing health condition to submit to your employer to receive sick pay, please specifically check with your employer that this is still required because some employers have waived this requirement due to the pressure on GPs at this time.

Practice Privacy Notice
The Secretary of State for Health and Social Care has issued NHS Digital with a Notice under Regulation 3(4) of the National Health Service (Control of Patient Information Regulations) 2002 (COPI) to require NHS Digital to share confidential patient information with organisations entitled to process this under COPI for COVID-19 purposes.

In light of the above, please see our COVID-19 Practice Privacy Policy which runs alongside our Practice Privacy Notice.

Coronavirus support for clinically extremely vulnerable person

The following link is for patients who should be shielded because they have a medical condition which makes them extremely vulnerable to coronavirus (COVID-19) but didn’t get the Government letter. They can register online or someone can on their behalf if they have their NHS number.

https://www.gov.uk/coronavirus-extremely-vulnerable

The Government will continue to contact ‘high risk’ patients direct via letter and sms messages.

Greystones Medical Centre

33 Greystones Road, Sheffield, S11 7BJ

Current time is 12:32 - We're open

NHS

Telephone: 0114 266 6528

Out of Hours: 0114 226 6589

sheccg.greystonesmc@nhs.net

Welcome to Greystones Medical Centre

At Greystones Medical Centre we take pride in offering the highest standard of patient-centred healthcare.

We run clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery and childhood vaccinations.

As a patient at Greystones Medical Centre your named and accountable GP will be Dr Richard Benn.

Online Appointments and e-Prescriptions

As a patient at Greystones we can offer you certain services online, making life a little easier for you. There are options to book GP appointments, order repeat prescriptions and nominate a pharmacy so your medicine will be ready to collect without you having to come into surgery to collect the prescription. You can also view a summary of your medical record.

To complete the process we require a photographic ID and a signed consent form which is available on the link below:

Application for Online Access

You will then be issued with a username and password which will enable you to log onto Online Services by clicking onto the ‘Online Appointment Booking’ link at the right hand side of this page. Please click here for more information

NHS Friends & Family Test

At Greystones Medical Centre we want to hear your opinion of the service we provide. We would be grateful if you could fill in a very brief questionnaire using the ‘Friends and Family Test’ link at the right hand side of this page. Your response will be treated confidentially.

Order your Prescription

Order your Prescription

Download Practice Leaflet

Download Practice Leaflet

Friends and Family Test

Friends and Family Test

New Patient Registration

Application for Online Access

NHS App

Doctorlink

Surgery closures

Carers

Self Care Forum

Child and Adolescent Mental Health Service (CAHMS)

Improving Access to Psychological Therapies (IAPT)

CORONAVIRUS

Opening Times

Monday
07:30 until 18:00
(phone lines 08:30 - 12:00, 14:00 - 18:00)
Tuesday
08:30 until 19:00
(phone lines 08:30 - 12:00, 14:00 - 18:00)
Wednesday
08:30 until 18:00
(phone lines 08:30 - 12:00, 14:00 - 18:00)
Thursday
08:30 until 18:00
(phone lines 08:30 - 12:00)
Friday
08:30 until 18:00
(phone lines 08:30 - 12:00, 14:00 - 18:00)
Saturday
CLOSED
Sunday
CLOSED

Useful Links

NHS 111

NHS Choices

Patient UK

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